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Technical Project & Support Consultant (f/m/d) – Legal Software

Karlsruhe, DE, Remote, Germany
Full-time
Permanent employee

Short description

Do you enjoy guiding customers throughout their entire journey, from the initial software implementation to long-term success?
In this hybrid role, you will combine project management, technical support, and customer success to ensure that our clients in the legal sector achieve maximum value from our solutions.
As the central point of contact between customers and internal teams, you will manage projects from planning through go-live, resolve technical challenges, and build long-term, trusted customer relationships.
Does this sound like the right challenge for you? Then we'd love to get to know you.

Your workplace / location:
Work at one of our offices in Germany remotely from anywhere in Germany.

Your mission

Implementation & Project Management
  • Guide customers through the implementation of our Legal Software and manage implementation projects from planning to successful go-live.
  • Analyze customer requirements and develop suitable solution and implementation concepts together with the customer.
  • Conduct workshops, document requirements, and coordinate their implementation.
  • Manage project plans, milestones, resources, and risks.
  • Act as the central interface between customers and our Product, Development, and Support teams.
  • Support data migrations, system configurations, and individual customer requirements.

Technical Support & Solution Consulting

  • Handle complex customer inquiries within 2nd-level support.
  • Analyze technical issues and support root cause analysis in databases, log files, and existing systems.
  • Work closely with our technical teams to develop sustainable solutions.
  • Support customers with technical questions related to our software solutions.

Customer Care & Customer Success

  • Support customers throughout their entire lifecycle, from implementation to productive day-to-day use.
  • Deliver customer training sessions and end-user workshops.
  • Identify optimization opportunities and advise customers on improving their processes.
  • Ensure our customers achieve long-term success with our solutions.

Your profile

  • You have at least 3 years of professional experience in a comparable role, such as Application Consultant, Implementation Consultant, Technical Consultant, IT Project Manager, Support Consultant, or Customer Success Manager within a software environment.
  • A degree in Information Technology or a comparable qualification; a legal background is considered a plus.
  • Experience working with project management methodologies and tools such as Jira, Confluence, or Wrike.
  • Strong technical understanding of software applications, databases, and system landscapes.
  • Practical SQL skills and the ability to create and analyze database queries.
  • Ideally, you have experience in technical troubleshooting and can understand existing code structures to help identify root causes.
  • Hands-on experience with CRM systems such as Salesforce, HubSpot, or Dynamics.
  • Excellent German and English language skills; French is a plus.
  • A structured and analytical working style, with the ability to manage multiple priorities simultaneously.
  • Confident communication skills when working with customers and a variety of stakeholders.
  • Experience in SaaS, software, or Legal Tech environments is an advantage.
  • Willingness to travel occasionally for customer meetings and collaboration with international teams.

Application process

  • Virtual Get-to-know: In a 20-minute exchange with our recruiter, we look together at mutual expectations. 
  • Digital Interview: Next, you’ll meet our Manager and dive deeper into technical topics and the role itself.

Benefits

Our full benefits & perks are explained in our recruitment process, but on our career site you will have a good overview: https://www.stp.one/en/careers. 
As a european company, each country works differently, but some benefits/perks are for all employees: 
  • Learning & Development budget
  • Employee referral bonus
  • Mobility: company bikeleasing, support in public transportation
  • Workation: up to 30 days per year within EU
  • Workplace glasses
  • Tax-free benefits
  • Events & Company celebrations (summer party, annual kick-off,..)
  • Flexible work models
  • English courses for all levels

Contact details

If you have any questions, feel free to reach out to our recruiter:

Isabel Ostwald 
E-Mail: jobs@stp.one

About us

Sharing Trust and Passion for Unity
One Team. One Mission: We are Septeo CNEE (ex.stp.one) and together we simplify legal work. 
In our industry, we have the opportunity to drive innovation every day. The great ideas of our colleagues ensure that we are shaping the AI-driven future of legal tech. You can help our clients to be successful and enable smart digital experience. Across various locations, all of us collaborate with purpose, creativity, and passion to redefine how legal professionals work.

At Septeo (ex. stp.one) everyone has a voice. We believe in the strength of diversity and are proud to bring together people from different backgrounds, skill sets, and walks of life - because it’s these unique perspectives that drive innovation and success.

Your impact matters
Join us in our journey to become the market leader across Europe. Be yourself, thrive in a supportive environment, and take pride in being a key player in our success story. Discover the difference you can make in an organization that values you as an individual and as an essential part of our thriving community.

What our People can expect 
At Septeo (ex. stp.one), we’ve created a workplace that values your individuality and your contribution. We foster diversity and we know that everyone has different preferences and needs. Therefore, we ensure that our people have choices to maintain the best work-life-fit. Enjoy the perks of working from anywhere or from an innovative workspace, workcation experiences, and continuous learning.

Join Septeo (ex. stp.one)
Our focus goes beyond innovative software solutions, we believe in the power of our people to shape the future of legal tech and the digital economy. We amplify each other and forge trust sharing knowledge, offering encouragement, celebrate our team effort and cherishing our differences: stp.one is where your unique journey meets professional growth.