Product Manager Managed Services (w/m/d) – Legal Tech SaaS

Remote, Germany

Full-time

Permanent employee

Short description

Do you want to actively shape digital services and help decide which solutions customers can successfully adopt? Are you equally comfortable understanding customer requirements and technical constraints, and excited about driving the evolution of a modern Managed Services portfolio in the Legal Tech environment?
Then we're looking for you!

In this role, you will take ownership of our Managed Services portfolio from a functional and strategic perspective. You will assess customer requirements, further develop existing services, and collaborate closely with internal teams as well as external service providers to design the best possible solutions for our customers.

Location: Remote within Germany | On-site presence approximately once per month.

Your mission

Responsibility for the development, enhancement, and management of our Managed Services portfolio within the Legal Tech environment
Evaluation of customer requirements and assessment of the technical and commercial feasibility of Managed Services solutions
Design and optimization of service offerings, including pricing, scope of services, and market positioning
Support for Sales, Customer Success, and Marketing in product positioning, customer consulting, and go-to-market activities
Analysis of customer feedback, market demands, and usage trends to continuously improve and expand the portfolio
Management and prioritization of product requirements in close collaboration with relevant stakeholders
Advising customers on Managed Services, hosting models, and cloud-based solutions
Ownership of the continuous development and enhancement of our Web Academy content
Coordination of updates to existing training and product content in collaboration with the Customer Success team
Ensuring consistent, accurate, and up-to-date knowledge transfer for customers and internal teams alike

Your profile

Several years of professional experience in Product Management, Customer Success, Consulting, Solution Engineering, or a comparable cross-functional role
Experience in SaaS, software, hosting, cloud, or managed services environments
Strong understanding of software solutions, cloud architectures, and customer-centric service offerings
Ability to balance and connect technical, commercial, and customer-related requirements
Excellent communication skills and a passion for collaborating with customers and internal stakeholders
A strong sense of ownership and a proactive mindset when it comes to developing and improving products and services
Experience working cross-functionally with teams such as Sales, Customer Success, Marketing, and Service Operations
High level of IT affinity and a strong interest in modern technologies and AI-powered software solutions
Fluency in German and good written and spoken English skills

Nice to have:

Experience in the Legal Tech industry
Experience in Customer Enablement, Training, or E-Learning initiatives

Application process

Introduction:
In a short conversation with one of our recruiters, we’ll get to know each other and discuss our mutual expectations.
First Interview:
Next, you’ll meet our VP Customer Service & Support and dive deeper into the role, your experience, and relevant professional topics.
Second Interview:
You’ll visit us at our headquarters in Karlsruhe and get to know part of your future team (a virtual meeting option is also available).

Benefits

Our full range of benefits and perks will be explained throughout the recruiting process, but you can already get a great overview on our careers page: Careers at stp.one
As a European company, our benefits vary by country. However, some benefits are available to all employees:

Annual learning and development budget, along with clearly defined career paths
Employee referral bonus program
Mobility benefits, such as bike leasing and public transportation subsidies
Workation: up to 30 days per year within the EU
Company-sponsored computer glasses
Tax-free employee benefits
Company events and celebrations (summer party, annual kick-off, and more)
Flexible working models (hybrid work, home office, part-time options, etc.)
English language courses for all proficiency levels

Contact details

If you have any questions, feel free to get in touch with one of our recruiters.

Isabel Ostwald
E-Mail: jobs@stp.one

About us

Sharing Trust and Passion for Unity
One Team. One Mission: We are Septeo CNEE (ex.stp.one) and together we simplify legal work.
In our industry, we have the opportunity to drive innovation every day. The great ideas of our colleagues ensure that we are shaping the AI-driven future of legal tech. You can help our clients to be successful and enable smart digital experience. Across various locations, all of us collaborate with purpose, creativity, and passion to redefine how legal professionals work.

At Septeo (ex. stp.one) everyone has a voice. We believe in the strength of diversity and are proud to bring together people from different backgrounds, skill sets, and walks of life - because it’s these unique perspectives that drive innovation and success.

Your impact matters
Join us in our journey to become the market leader across Europe. Be yourself, thrive in a supportive environment, and take pride in being a key player in our success story. Discover the difference you can make in an organization that values you as an individual and as an essential part of our thriving community.

What our People can expect
At Septeo (ex. stp.one), we’ve created a workplace that values your individuality and your contribution. We foster diversity and we know that everyone has different preferences and needs. Therefore, we ensure that our people have choices to maintain the best work-life-fit. Enjoy the perks of working from anywhere or from an innovative workspace, workcation experiences, and continuous learning.

Join Septeo (ex. stp.one)
Our focus goes beyond innovative software solutions, we believe in the power of our people to shape the future of legal tech and the digital economy. We amplify each other and forge trust sharing knowledge, offering encouragement, celebrate our team effort and cherishing our differences: stp.one is where your unique journey meets professional growth.